Shipping Policy
We want to ensure that our products reach you in perfect condition so we carefully monitor, pack and send to you by the best services available to us.
We currently ship Internationally and within India and will intimate you within 3 business days of the order placed. We do not make any deliveries if your location is unserviceable or is restricted from being serviced due to any restrictions including government orders, lockdowns etc.
Our shipping prices for both Domestic and International shipment is based on the weight of the product. We also have an option to pick up the order from our home studio if you live near Bengaluru, India. International buyers can contact us at team@meau.moda to confirm their shipping charges according to their delivery location.
This policy may be amended from time to time, any such amendments or modifications shall be published here. Your continued use and access of our services after we publish the changes to these terms and conditions means that you have consented to the updated policy from time to time.
Processing time
We would take at least 3-4weeks on an average or as per the delivery date agreed at the time of order confirmation to process your order and shipped via domestic courier companies or speed post only. All the product are handmade by us and if by chance it takes longer than promised to ship your products, the same shall be intimated to you via email provided by you at the time of placing the order.
We endeavour to ensure that the products are delivered to you within the estimated delivery times. But once the products are hand over to the delivery partner there is very little we can do to ensure the delivery so if you have not received the product within the estimated delivery date, we request you to reach out to us, we will co-ordinate with the delivery partner to resolve the issue. If the package is lost in transit or delivered to wrong address, you shall be eligible for a replacement of the product but the amount will not be refunded for the same.
International Customers
Packages are shipped via Speed Post through India Post. International Buyers will be responsible for any possible additional taxes or customs fees relevant to the laws of their country [this cannot be pre-determined, your local postal office will contact you with the value and details once they have the package]. Returns, due to non payment of custom fees, will not be accepted. Sometimes packages can take longer than 60 days to be delivered, this is a drawback of the postal services and customs departments of our two countries involved and We will not be held responsible or liable for such delays.
For any other grievance or issues w.r.t shipping, please reach out to us via email.